MTN Nigeria has attributed the rapid depletion of subscribers’ internet data bundles to high-resolution video streaming, automatic downloads, background applications, cloud backups and increased internet activity.
The telecommunications company dismissed allegations that operators deliberately deduct customers’ data, explaining that smartphone settings and applications often consume data even when users are not actively browsing.
Speaking at a forum tagged “Data on Trial” in Abuja on Monday, on the sidelines of the 32nd Nigerian Economic Summit, MTN Nigeria’s General Manager of Network Performance, Mike Ndukwe, said data consumption largely depended on subscribers’ activities and device configurations.
“We’re not stealing your data. However, we completely understand how it feels, especially right now, where every amount counts. But the honest answer is that data is not taken without an action, either your action or your phone,” he said.
Ndukwe explained that applications such as TikTok, YouTube, Instagram and WhatsApp consume varying amounts of data depending on video resolution, automatic playback and the frequency of downloads.
