The Nigerian Electricity Regulatory Commission says it is the duty of Electricity Distribution Companies, DISCOs to replace customers’ faulty metres.
NERC in a statement said the directive by DISCO’s to customers to apply and pay for faulty metres contravenes its Order No. NERC/246/2021 on the Structured Replacement of Faulty and Obsolete End-Use Customer Metres in the Nigerian Electricity Supply Industry.
The statement urged customers to report cases of non-compliance to the order by any disco.
“The order clearly states that no customer with a metre should be forcefully migrated to estimated billing. If any customer’s metre is adjudged by any DisCo to be obsolete or faulty, it is the responsibility of the DisCo to replace the metre free of charge, provided that the fault was not caused by the customer.
“The Commission restates its commitment to protect customers’ interests and rights by ensuring compliance with established regulatory standards and enforcing regulatory penalties for non-compliance by its licenses,” part of the statement read.
