The Federal Government of Nigeria has said that airline operators in the country must refund passengers their money after a two-hour delay.
Hadi Sirika, Minister of Aviation, disclosed this during a chat with Journalists in Abuja on Thursday.
Sirika, also said passengers should be entertained when they are delayed for an hour while money should be fully returned when they are delayed for two hours and beyond.
“On domestic flights, delay beyond one hour, carrier should provide refreshment, and one telephone call, or one SMS, or one e-mail. They should send you an SMS or email or call you to say, ‘I am sorry, I am delaying for one hour’.
“Delay for two hours and beyond, the carrier shall reimburse passengers the full volume of their tickets,” he said.
